Customer Care

Terms of Use

Last updated July 4, 2018



This website is owned and operated by OCIN Label Inc. (“OCIN”). Throughout the site, the terms “we”, “us” and “our” refer to OCIN Label Inc. OCIN Label Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from OCIN, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. It also applies to your access of text, images, graphics, software, applications, audio files, videos, articles, trademarks, logos, OCIN aesthetic, and other information or content available through OCIN. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use.

Any new features or tools which are added OCIN sites shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website.

Your continued use of OCIN sites subsequent to any changes to these Terms of Use will signify your consent to the collection, use, disclosure, and retention of your personal information in accordance with the changed Terms of Use. The “Last Updated” date of this Privacy Policy will always be outlined at the top of this page, and should be reviewed for any changes since the last version.


SECTION 1 - Online Terms of Use and Copyright

Online Terms of Use

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

The OCIN Sites are provided solely for non-commercial purposes. You may use the OCIN Sites and content only in accordance with applicable laws and the Terms of Use. You may not use our products for any illegal or unauthorized purpose including but not limited to:

  1. Reselling products that you purchase through OCIN sites
  2. Modifying, transmitting, displaying, using, reproducing, publishing, licensing, or selling any OCIN content
  3. Collecting or using product descriptions and photographs on OCIN sites
  4. Using any OCIN logos, trademarks, or other proprietary information without our consent
  5. Gathering data from OCIN sites
  6. Transmitting any worms, viruses or any code of a destructive nature

Nor may you, in the use of the Terms of Use, violate any laws in your jurisdiction (including but not limited to copyright laws).

We reserve the right to immediately terminate your access to OCIN site for any reason, at our sole discretion, and especially if we come across a violation of our Terms of Use.


The OCIN Sites, including all Content found on and within, are the sole property of OCIN Label Inc., and/or licensors and are protected by copyright laws. As per Section 1, you agree to not collect, copy, reproduce, display, publish, license, sell or distribute any part of OCIN Sites or content including product images and descriptions, without our expressive consent. If you submit any feedback or ideas about our products and services to us, you agree to assign to OCIN all right and title to that feedback and its use in improving and enhancing our products and services.

SECTION 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - Terms of Sale

By placing an order on OCIN sites, you agree to purchase the products listed in your order. You may check and correct any errors in your order up until the point of confirming and submitting your order to us on the checkout page.

Online payment transactions are subject to validation checks by your card issuer to verify your identity and ensure the security of the transaction. We do not control these checks and are not responsible if your card issuer declines to authorize payment for your order.


SECTION 5 - Price, Products and Product Availability


The price charged for a product is the price quoted on OCIN Sites when you place your order. We may change prices for our products at any time and without notice to you, and you will not be entitled to a partial or complete refund of any change in price that occurs after you have placed your order.

Sales tax will be added to your order where required by law. Shipping charges may also apply in certain instances, and you will have an opportunity to review these charges before placing your order.

By placing your order you agree and accept to pay any additional costs that may be incurred with your order, including any bank or credit card charges issued to you directly by your financial institution, or any additional duties or customs charges that may be associate with the delivery of your order.

Products and Product Availability

We cannot guarantee the availability of products listed on the OCIN Sites and we reserve the right to discontinue, replace, restock, add, or change any product act any time.

Certain products or services may be available exclusively online through OCIN sites. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Only products purchased directly through OCIN Sites are eligible for the Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on OCIN Sites. We cannot guarantee that your computer monitor's display of any color will be accurate and will not accept returns based solely on this.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - Order Confirmation, Delivery, Accuracy of Billing and Account Information

Order Confirmation

Once you have placed your order, we will send you an order confirmation to the email address you provide, confirming your order has been received. Once your order is accepted, we are obligated to supply you with the products which appear in the Order Confirmation if inventory is accurate and the order has been dispatched. All orders are subject to our acceptance and we reserve the right to refuse any order you place with us. We reserve the right to reject all orders at our sole discretion, including if products become unavailable or if an order appears to be abnormal or suspicious.

We reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


Your order will be delivered to the shipping address indicated in your Order Confirmation. We will make reasonable efforts to fulfill your order by the estimated delivery date stated in your Order Confirmation, and based on the location of your shipping address. For pre-orders, orders will be shipped within the estimated timelines provided to you at the time of purchasing the pre-order. Delivery within these timeframes are not guaranteed and we are not responsible for any delays cause by any circumstances outside of our control, including weather, strikes, acts of war or terror, error or omissions by third parties, errors or omissions by you, or the decreased availability of transportation services.

If you would like to cancel an order or return a product you will be subject to our Return Policy. More information on our Return Policy can be found on our Customer Care page.


Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made on OCIN Sites. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


SECTION 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.


SECTION 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - Personal Information

Our Privacy Policy governs our collection and use of personal information that you provide or that we collect through OCIN sites. By using OCIN sites you agree to the collection, use, and disclosure of your personal information in accordance with OCIN Privacy Policy.

If you create a members account on OCIN, you are solely responsible for the security and confidentiality of your account, and in keeping all information up to date. You are responsible for all transactions and activities connected and in association with your account. By creating an account, you agree to receive electronic communications related to your orders at the email address provided. You agree to immediately notify us of any breach of security on OCIN sites, including unauthorized use of your account, password, or credit card information. 

We reserve the right to disable your account at any time, for any reason.


SECTION 11 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Terms of Use that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Terms of Use or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Terms of Use or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Terms of Use or on any related website, should be taken to indicate that all information in the Terms of Use or on any related website has been modified or updated. 


SECTION 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Use in Section 1, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Terms of Use or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Terms of Use or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Terms of Use or any related website for violating any of the prohibited uses.

SECTION 13 - Disclaimer of Warranties, Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall OCIN Label Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. By accessing OCIN Sites, you understand that you may be waiving rights with respect to claims that are presently unknown. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - Indemnification

You agree to indemnify, defend and hold harmless OCIN Label Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your account, your use of the OCIN Sites and content, your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - Enforceability

In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - Language and Entire Agreement


All communications between you and OCIN shall be in English. Any translations of the OCIN Sites are provided for convenience only. If there is a discrepancy between he English Version and a translations side, the English version shall govern.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of British Columbia and the applicable federal laws of Canada.

SECTION 19 - Changes to Terms of Use

You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

SECTION 20 - Contact Information

Questions about the Terms of Use should be sent to us at