Customer Care

Privacy Policy

Last updated: July 4, 2018


OCIN Label Inc.

OCIN Label Inc. (“OCIN”, “we”, “our”, “us”) is committed to respecting and complying with applicable laws and regulations to ensure that any and all personal information that you share with us is kept securely, communicated with you openly, and is processed fairly and in accordance with the law.

This policy explains how we collect, store, use, disclose and retain your information. This site is owned and operated by OCIN and reserves the right to make changes to the information and content on this site and the services described therein, at anytime and without notice.

Your continued use of OCIN sites subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure, and retention of your personal information in accordance with the changed Privacy Policy. The “Last Updated” date of this Privacy Policy will always be outlined at the top of this page, and should be reviewed for any changes since the last version.


By submitting personal information to OCIN or our service providers and agents, you consent to OCIN’s collection, use, disclosure, retention and transfer of your personal information in accordance with this privacy policy and as permitted or required by law.

You may choose to withdraw your consent at any time by contacting us at the address provided below. If you withdraw your consent, you acknowledge that we may not be able to provide you, or continue to provide you, with certain services or information which may add value to your experience on



This site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are under the age of 13 and are choosing to be on the site or purchase something from the site, you must have the approval and supervision of an adult. We require that you review the Privacy Policy and Terms of Use with your parent or guardian, as well as have their consent before registering or placing an order with OCIN.


Personal Information

“Personal Information” means information about an identifiable individual that allows someone to identify or contact you. Information that you may provide us with directly may include:

your name, email address, mailing address, user name and password when you register for an account on OCIN sites.

Your age, gender, birthday, personal preferences, purchase history and other information that you add to your account profile.

Your name, product preferences, and email address when you subscribe to OCIN newsletters and other marketing materials.

Your name, email address, and social media handles when you opt in to contribute, follow, or be a part of OCIN initiatives including but not limited to, music playlists, OCIN magazine content and features, and events and in-person experiences, pop up shops, or activations hosted, co-hosted, supported or organized by OCIN.

Your name, mailing address, purchase information and credit card information when you place a pre-order or make a purchase on

Your name, email address, purchase history, account information and any other details you provide when you contact our customer care team.

Your personal preferences and opinions when you respond to consumer survey requests or other requests for your feedback that will enhance the overall experience on, our products and our service.

Your name, age, mailing address, and social media handles when you participate in contests, sweepstakes, and other promotions on our website or our social handles

You may also provide OCIN with the personal information (such as name, email address, mailing address and product preferences) of other individuals, including family or friends that you purchase products or services (such as gift cards) for, or to whom you ship purchases to, or who you send and share OCIN content, product information, newsletters or promotions to from OCIN sites.

By submitting personal information to OCIN, you represent and warrant that you own or have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual that you provide to us.


Non-Personal Information:

Non-Personal Information is information that does not directly tie to you, including:

Device information such as whether you are using a mobile phone, tablet or computer;

The type and version of browsers you use

Your IP address;

The frequency of user visit to OCIN sites;

The average time on OCIN sites;

The use of hyperlinks available on OCIN sites;

Which pages you view and visit on OCIN sites, how long you stay on each one, and the journey you take to get from one page to the next;

Aggregate information, such as demographic statistics of our users, including the average age or geographical allocation of our users;


Number of visitors 

Whether you make a purchase on

OCIN may use “cookies” to better understand the use of OCIN and track content usage and traffic on . A cookie is a feature of your web browser that transferred by a web server and placed on the hard drive of your computer or mobile device. Information collected by a “cookie” does not identify you personally.

The non-personal information collected is used to better your experience on, send and suggest relevant, personalized, and appropriate content, product information, and advertisements, develop and diagnose problems, plan and evaluate marketing and content initiatives, and be used for the purposes of analyzing trends and statistics. Non-personal information may be processed by third-party providers including Google.

You may choose at any time to disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings. Once disabling cookies, you will also be disabling the website functionality cookies described above that are intended to create a better shopping experience for you on


Use of Information

We collect information for the following purposes:

To create an account and members profile with OCIN

To purchase and make a transaction on OCIN

To facilitate the processing of orders and payments of your transactions, including to send you notifications and reminders of items left in your cart, to contact you regarding billing and payment discrepancies, and to validate receipts;

To complete, modify, and cancel purchases;

To contact and correspond with you regarding your transactions, products and use of OCIN services to enhance future experiences and offer Customer Care services

To send you newsletters that you consent to, and provide you with content and information regarding OCIN announcements, promotions, upcoming events, new products, special features, pop up events;

To register you in promotions and actives that you enter in

To respond to communications that you send, including to our Customer Care team;

Any other purpose to which you consent

OCIN also reserves the right to use the information collected to ensure the safety and security of data and to detect security breaches, to comply to any legal or regularly requirements, to audit our compliance with this policy and other contractual and legal obligations to engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving OCIN, and to protect the rights of OCIN or third-parties where necessary.


Third Party Disclosure

We may disclose only necessary and relevant information to third-parties in certain circumstances with your consent, as required by law, or in order to facilitate legitimate business operations and transactions on

Third-parties may include;

Service providers and vendors we hire to provide services on our behalf, including website management, data processing, payment processing.

Service providers used to deliver promotional materials, newsletters and other OCIN content

Our own subsidiaries or affiliates

Professionals in legal, financial, insurance or other advisor in connection to business transactions, legal claims, or other legal, tax, and accounting matters

Government authorities if required by law and to comply with law, regulation or legal process, or to protect that safety of any person or their rights including fraud.


Protection and location of your information

OCIN uses reasonable safeguards - including administrative, technical and physical methods - to protect the personal information that we collect from unauthorized access, collection, use, disclosure, disposal, or similar risks. While OCIN uses reasonable efforts to protect your information, no method of transmission over the Internet or wireless transmissions is completely secure, and therefore, OCIN cannot guarantee absolute security of your personal information.

It is your responsibility to keep your password and other information including credit card information, secure and protected. You should never share this information with others. If you notice a misuse of your OCIN account or a breach of this information please connect with us immediately at

OCIN will store and process your personal information in Canada, the United States, and other countries. The laws of other countries regarding the collection, use, disclosure, and retention of personal information may be different from the laws of Canada and the United States, and their laws may be different from the laws of your country. The disclosure of your information in accordance with this Privacy Policy may result in your personal information being transferred outside of Canada, the United States, or your country.


Social Networking and similar situations

When you use certain parts of OCIN’s websites, such as clicking through to external links from content posts, or posting information to other social networking sites including links to OCIN's Facebook or Twitter pages, or engaging with content on Instagram and Pinterest, you will be leaving OCIN’s website and going to the third party's website. The personal information that you post or share may be visible and offered to these sites and governed by their own privacy policies. You are solely responsible for the personal information that you choose to post or share in those situations. OCIN has no control over, or responsibility or liability for, the use, disclosure, and retention of the personal information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy. Please be careful when disclosing your personal information in those situations.



OCIN may use and disclose your personal information to administer and process your application for employment with OCIN and related manners.


Unsubscribing to Newsletters and messages

You may unsubscribe to OCIN newsletters any time by clicking the unsubscribe link in an e-mail. You may also connect with us directly through email at to make any changes.

Messages and notices regarding purchase and shipping information as well as updates to OCIN Privacy Policy or terms of use are considered important communications to send to you, and you are not able to be opted out of receiving these from OCIN.


How you can access or correct your information 

You are entitled to request information about the existence, use and disclosure of your personal information in certain circumstances. If you would like a copy, or would like to request other actions including the erasing or correction of out of date and inaccurate information, please contact us at If you have an account with us, you can update your details at any time through your profile. For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections. 

Requests, Questions or Comments

Please send any questions or comments regarding to

Attn: OCIN Customer Care
#905-1030 West Georgia Street
Vancouver, BC
V6E 2Y3

Or email