Customer Care

Shipping & Returns

Shipping

 

Pre-orders and men's orders will ship out late September 2018.

 

We ship worldwide (some countries are unavailable at this time)

 

For a list of countries that we ship to, please see below: 

 

Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malyasia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.

 

All orders come with tracking and do not require a signature to deliver. We strongly suggest shipping your order to an address where there will be someone available to receive the shipment. We are not responsible for lost, damaged (in transit) or stolen items.

 

Please note, we do not ship to P.O boxes or freight forwarders.

 

All orders over $250 are eligible for free shipping within Canada and the United States. For orders under $250, the following shipping services and rates are available:

 

Canada: Canada Post Standard Expedited Service (trackable), 2-9 business days $12

United States: USPS First Class Service (trackable), 2-4 business days $15

International: USPS International Tracked, 4-21 business days $30

 

Duties and Taxes: For all orders, if there are any duties or additional taxes owed upon receipt of delivery, it is the customer’s responsibility to pay for any of those additional costs.

 

Failure for the customer to pay any additional costs and duties may result in the order being returned back to us, and if so, the customer will be responsible for additional shipping costs incurred.

 

Important note: We do not require a signature to deliver, so we strongly suggest shipping your order to an address where there will be someone available to receive the shipment. We are not responsible for lost, damaged (in transit) or stolen items.

 

 

Return Policy

 

We totally get that sometimes things don’t always work out. So, all unworn, unwashed full-priced items are eligible for a refund in the original form of payment, or exchange within 14 days of receipt of your order. The item(s) must be in its original and unused condition, with original hangtags attached and hygiene stickers still affixed to the garment. For health and safety reasons, if the hygiene label is removed or not properly attached, we will not be able to accept the return and it will be returned back to you. Additional shipping charges incurred to send the items back will be charged to you.

 

OCIN offers free returns with Canada Post on orders delivered within Canada. A shipping label will be supplied with each eligible order. If returning goods from the United States, please send item(s) back to us using a trackable service.

 

Please note, all orders outside of North America are a final sale and not eligible for returns or exchanges.

Beauty Products and accessories are a final sale and cannot be returned or exchanged. 

 

To submit a request for a refund, please follow the following steps: 

  1. Send an email to us at customercare@ocin.co with subject line: [Return Request - Order #]
  2. Please let us know the details and reason behind your return request in the email body.
  3. If the return request falls within the return policy timeline of 14 days of receipt of your order, our Customer Care team will send you an RA# to include on the return shipment back to us. 
    • If you are within Canada, we will provide you with a pre-paid Canada Post shipping label to include on the package. Please ensure that you send us an email once the package has been dropped off so that we can keep an eye on its arrival.
    • If you are in the United States, please send returns back to us using a trackable service and ensure that the RA# is noted somewhere on the outside of the shipping envelope or box. Once you have the tracking number please make sure to send us an email with the tracking information so that we know it’s on its way. (We’ve included extra packing tape in your order so that you can re-use the original packaging for your return if you choose to.)
  1. Once the Customer Care team receives the return and if the item(s) satisfy our return policy conditions, we will issue a refund to your account and send you an email to confirm the refund. Please note, original shipping costs are non-refundable.
  2. Please allow 3-5 business days for the refund to show up on your original method of payment.

 

For exchanges within North America, we ask that customers place a new order for the alternate item(s) that you want, and then follow the return process for your original purchase. We do not offer regular exchanges at this time.