Shipping & Returns
We ship worldwide (some countries are unavailable at this time)
For a list of countries that we ship to, please see below:
Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malyasia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.
All orders come with tracking and do not require a signature to deliver. We strongly suggest shipping your order to an address where there will be someone available to receive the shipment. We are not responsible for lost, damaged (in transit) or stolen items.
Please note, we do not ship to P.O boxes or freight forwarders.
All orders within North America receive standard trackable shipping on us for all swim* orders. However, we also offer the opportunity to offset your carbon emissions, and if you choose to be carbon neutral for your shipment simply check the rate option and we'll donate your shipping fee to help plant a tree. Please see below for more information on our shipping options available to you.
*Note: Shipping is free in NA for all swim orders. However, shipping costs may be incurred when purchasing special items and lifestyle pieces. Due to COVID-19 all shipping carriers are facing extreme delays in their delivery times. Once the shipment is dropped off to the carrier, the delivery time is unfortunately out of our hands.*
Canada: Canadian Tracked via Canpar (trackable), 9-14 business days – Complimentary shipping on OCIN for all swim orders *option to offset your carbon emissions with your shipment and we'll donate your $12 shipping fee to help plant a tree!
United States: USPS First Class Service (trackable), 4-14 business days – Complimentary shipping on OCIN for all swim orders *option to offset your carbon emissions with your shipment and we'll donate your $15 shipping fee to help plant a tree!
International: USPS International Tracked, 14- 30 business days $30
Duties and Taxes: For all orders, if there are any duties or additional taxes owed upon receipt of delivery, it is the customer’s responsibility to pay for any of those additional costs.
Failure for the customer to pay any additional costs and duties may result in the order being returned back to us, and if so, the customer will be responsible for additional shipping costs incurred.
Important note: We do not require a signature to deliver, so we strongly suggest shipping your order to an address where there will be someone available to receive the shipment. We are not responsible for lost, damaged (in transit) or stolen items.
We understand that sometimes things don’t work out. So, all unworn, unwashed full-priced items are eligible for a refund in the original form of payment, or exchange within 14 days of receipt of your order. The item(s) must be in its original and unused condition, with original hangtags attached and hygiene stickers still affixed to the garment. For health and safety reasons, if the hygiene label is removed or not properly attached, we will not be able to accept the return and it will be returned back to you. Additional shipping charges incurred to send the items back will be charged to you. Discounted, sale, lifestyle product and special collaborations are a final sale and not eligible for a return or exchange.
For returns within North America, please send item(s) back to us using a trackable service.
Please note, all orders outside of North America are a final sale and not eligible for returns or exchanges.
Beauty Products, accessories and special collaborations are a final sale and cannot be returned or exchanged.
To submit a request for a refund, please follow the following steps:
- Send an email to us at email@example.com with subject line: [Return Request - Order #]
- Please let us know the details and reason behind your return request in the email body.
- If the return request falls within the return policy timeline of 14 days of receipt of your order, our Customer Care team will send you the return address along with an RA# to include on the return shipment back to us.
- If you are in Canada or the United States, please send returns back to us using a trackable service and ensure that the RA# is noted somewhere on the outside of the shipping envelope or box.
- Once you have the tracking number please make sure to send us an email with the tracking information so that we know it’s on its way. (If it is in usable condition, we encourage you to use the original shipping envelope to save on packaging)
- Once the Customer Care team receives the return and if the item(s) satisfy our return policy conditions, we will issue a refund to your account (less original shipping costs incurred to ship to you) and send you an email to confirm the refund. Please note, original shipping costs are non-refundable.
- Please allow 3-5 business days for the refund to show up on your original method of payment (*time dependent on your payment provider)
For exchanges within North America, we ask that customers place a new order for the alternate item(s) that you want, and then follow the return process for your original purchase. We do not offer regular exchanges at this time. *If you are in Canada, we will provide you with a return shipping label to help facilitate the exchange on each eligible order.*
Holiday Gift Return Policy
For the holidays, regular priced items that are ordered after December 1st can be returned for online credit until January 5th. Items must be unworn, unwashed, with original hangtags and hygiene stickers affixed to the garment. Beauty, special projects, collaborations, and lifestyle items are a final sale.